Have a question? View our frequently asked questions below and see if your question has been answered. If not, please feel free to contact us and we will get back to you as soon as possible. Thank you!
How can I contact you?
Our phone number is 610-688-6383 and our email is info@OutThereOutfitters.com.
What is your return policy?
New merchandise may be returned with original packaging, tags, and sales receipt within 14 days for a refund, and 30 days for an exchange, or store credit. All footwear worn outdoors is non-returnable. All footwear returns must be in the original packaging. Items without the original packaging, receipt, or proper tags, will be charged a 15% restock fee. All cash refunds above $50 will be by made via company check. Credit card merchant agreements require that all returns must be credited to the card originally used to purchase the item. We are unable to make exceptions to this merchant agreement requirement. All clearance items are final sale and we are unable to accept returns on those items.
Do you sell gift cards?
Yes we do. Gift cards are available for any denomination at the register, or can be purchased over the phone.
Do you ever have sales?
Yes we do. However the advertising of sales and the dates which product can be discounted is strictly controlled by the manufacturers. We hold a bi-annual end of season clearance sale at the end of the Fall/Winter & Spring/Summer seasons. We are able to run limited sales on occasion and the best way to stay informed is to sign up for our email list or like us on Facebook to get notifications about upcoming events or promotions.
Do you “special order” items out of stock or items you do not stock from your current vendors?
Yes we do. We can order anything you’d like so long as it is available. However,”special order” items are final sale.
Do you ship items?
Yes we do. All of our shipping is handled via UPS. We ship domestically to the lower 48.
Do you offer repair services for items you sell?
No we do not. However we facilitate repairs that our vendors offer, see store for details.